Tourist office Toronto
Destination Toronto, the non-profit that promotes the city to visitors in partnership with the City of Toronto, keeps no walk-in tourist office and answers questions by phone and email on weekdays. Destination Ontario, the provincial tourism agency, lists no travel information centre in Toronto either. Tourist information in person comes from the 2 points listed below, both run by other public bodies: INFOTOGO, the City of Toronto's seasonal visitor information trailer at Nathan Phillips Square, and the UP Express customer service desk at Union Station, run by Metrolinx for its airport train.
Tourist information points in Toronto
Destination Toronto has no counter for walk-in visitors: it answers tourist information questions by phone and email from Monday to Friday. The two points below are run by the City of Toronto and by Metrolinx, not by the city's tourism organisation.
INFOTOGO trailer at Nathan Phillips Square
Location: Nathan Phillips Square, outside City Hall, 100 Queen Street West
Opening hours: Seasonal; the City of Toronto runs INFOTOGO in summer and states only that hours vary
Not run by Destination Toronto: a City of Toronto trailer giving personalised information on attractions and points of interest.
UP Express customer service desk at Union Station
Location: UP Express terminal, 140 Bay Street, in the SkyWalk at Union Station
Opening hours: Station staffed Monday to Friday 04:30 to 01:00, weekends and holidays 05:30 to 01:00
Not run by Destination Toronto: the desk of UP Express, the airport train of Metrolinx, an agency of the Government of Ontario.
Find out more about Toronto
Find out more about Toronto
The Toronto guide on Tourist Office is the next stop for anyone visiting Toronto. It sets out a first day that runs from Sankofa Square and Nathan Phillips Square to the CN Tower, St Lawrence Market and the Distillery District, then profiles headline sights such as Casa Loma, the Royal Ontario Museum and the Toronto Islands.
It also gathers what costs nothing, from Kensington Market and Graffiti Alley to High Park and the Scarborough Bluffs, and lists the concerts, games and shows coming up in the city.
Keep the city and national holiday calendar in mind
Public holidays change the rhythm of a stay in Toronto. Offices and banks may close, shops and attractions may switch to holiday hours and public transport runs to different timetables, so a day built around a single visit is worth checking in advance. In Ontario the Employment Standards Act, 2000 sets 9 public holidays, which fall on the dates below in 2026, when Boxing Day is a Saturday.
Public holidays in Ontario 2026
- 1 January New Year's Day
- 16 February Family Day
- 3 April Good Friday
- 18 May Victoria Day
- 1 July Canada Day
- 7 September Labour Day
- 12 October Thanksgiving Day
- 25 December Christmas Day
- 26 December Boxing Day
Local holidays in Toronto 2026
Toronto adds no local holidays to the Ontario list: the Act sets public holidays for the whole province. For its own staff, the City of Toronto also designates Easter Monday, Simcoe (Civic) Day on 3 August, the National Day for Truth and Reconciliation and Remembrance Day, and it observes Boxing Day on Monday 28 December. The City notes that some of its facilities are open and services are provided on statutory holidays. Under the Act, employers are not required to give the first Monday in August, Easter Monday or Remembrance Day off.
On transit, the TTC generally runs holiday service on Family Day, Good Friday, Victoria Day, Canada Day, the Civic Holiday, Labour Day, Thanksgiving Day and Boxing Day, following Sunday schedules from about 06:00. On Christmas Day and New Year's Day it runs Sunday service, with the subway starting around 08:00.